How Many Businesses Use Artificial Intelligence: Use AI (Artificial Intelligence) Statistics

Usman Ali

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How many businesses use artificial intelligence?

Since November 2022, when OpenAI released ChatGPT for free, AI has spread across industries, transforming the way companies run. Let’s look at how firms utilize AI to improve efficiency, save resources, and gain a competitive advantage.

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Leading AI for Business Statistics

Leading AI for Business Statistics
  • The worldwide artificial intelligence industry is predicted to reach $1.87 trillion by 2032.
  • 97% of business owners feel ChatGPT will benefit their firm.
  • By 2025, artificial intelligence will fuel 95% of consumer interactions.
  • 91% of leading organizations are investing in AI on a continuous basis.
  • 90% feel ChatGPT will benefit their company during the next 12 months.
  • 92% of firms have observed demonstrable benefits from AI.
  • 75% of CEOs are concerned that if they do not integrate AI, their businesses would fail over the next five years.
  • 73% of firms now use or intend to employ chatbots to engage with consumers.
  • 73% of Australian brands say AI is a key driver of company success. 64% feel that AI will boost customer connections.
  • China has the substantial adoption rate of AI in the world, with 58% of enterprises now adopting it.
  • By 2030, AI might have displaced 400 million to 800 million people.
  • By 2025, 97 million new jobs might develop in the changing division of labor between people, robots, and algorithms.

How Many Businesses Use Artificial Intelligence?

How many businesses use artificial intelligence?

According to studies and polls, 80% of firms have used some level of artificial intelligence technology in their operations.

To begin, organizations are using AI into their business and marketing operations.

  • 83% of businesses think AI is a priority in their company strategy.
  • By 2025, 80% of organizations will use intelligent automation.
  • Within the next three years, 80% of retail CEOs plan to use artificial intelligence.
  • In the United Kingdom, 68% of prime organizations utilize AI technology, compared to 34% of medium-sized enterprises and 15% of small businesses.

How are these firms using AI?

What tasks are they automating, and how is artificial intelligence being used to supplement human labor and brainpower?

  • 61% of businesses use AI to optimize emails.
  • 56% of organizations employ artificial intelligence for customer service.
  • 55% of businesses use AI for product suggestions and tailored services.
  • 53% of organizations use AI to enhance manufacturing operations.
  • 52% of telecommunications firms use chatbots.
  • 51% of businesses utilize AI for cybersecurity and fraud prevention.
  • 48% of firms utilize machine learning, data analysis, and artificial intelligence solutions to ensure data accuracy.
  • 46% of firms utilize artificial intelligence for internal communications like planning, presentations, and reports.
  • 46% of organizations use AI to handle customer interactions.
  • 46% of organizations utilize AI for personalized advertising, while 42% use it to create long-form content.
  • 47% of firms employ artificial intelligence as digital personal assistants.
  • 40% of organizations utilize artificial intelligence to manage inventories.
  • 40% of firms utilize artificial intelligence to aggregate data.
  • 38% of firms use artificial intelligence to reduce safety concerns.
  • 38% of healthcare practitioners use computer-assisted diagnosis.
  • 31% of companies use AI to write code, and 29% to write website text.
  • 30 percent of organizations utilize artificial intelligence for accounting.
  • 30% of organizations employ artificial intelligence in their supply chain operations.
  • 26% of firms use AI to find and hire talent.
  • 25% of organizations are using AI to alleviate labor or skill shortages.
  • 24% of organizations utilize artificial intelligence to segment their audiences.

How Colossal is AI Market?

How Colossal is AI Market?

The worldwide AI industry is valued $136.6 billion and is expected to expand by 38% per year over the next decade. The artificial intelligence industry is predicted to increase by 38% in 2023, 33% in 2024, and 26% in 2025.

IT companies are spending billions of dollars in AI research and development, accelerating the use of sophisticated technology in aerospace, manufacturing, finance, automotive, healthcare, retail, and security.

AI technology might create $15.7 trillion in income by 2030, increasing China’s GDP by 26% and North America’s GDP by 14.5%, accounting for over 70% of global economic effect.

Which company is at the forefront of AI development?

Companies with enormous data repositories are dominating the AI race. Among the main players are:

Factors Driving Companies to Adopt AI

Factors Driving Companies to Adopt AI

Along with how many businesses use AI, we need to know why they are turning to it. As it turns out, they are under pressure from internal and external sources. Here are the main reasons firms are going to use AI.

  • 43%: Accessibility to AI breakthroughs
  • 42%: Need to cut costs and automate procedures
  • 37%: Increase AI integration into off-the-shelf commercial apps
  • 31%: Competition pressure
  • 31%: Demand from the COVID-19 epidemic
  • 25%: Pressure from consumers
  • 23%: A directive from the firm leadership
  • 22%: Corporate culture
  • 22%: Labor or skill deficit
  • 20% represents environmental strain

Who Are the Leading AI Users in a Business or Organization?

Who Are the Leading AI Users in a Business or Organization?

Who employs AI the in a company or organization?

IT specialists account for the majority, followed by data engineers, developer’s/data scientists, and security professionals.

  • 54 percent are IT professionals
  • 35 percent are data engineers
  • 29 percent are developers and data scientists
  • 26 percent are security professionals
  • 25 percent are customer service professionals
  • 23 percent are marketing professionals
  • 21 percent are product managers
  • 21 percent are sale professionals
  • 21 percent are HR professionals
  • 21 percent are finance professionals

How Companies Are Using AI?

Businesses are using AI for automation.

  • 37 percent are automating IT operations
  • 32 percent are automating IT or software asset management
  • 29 percent in activity monitoring
  • 28 percent are automating customer care experiences
  • 27 percent are automating business workflows
  • 26 percent in inventory management
  • 25 percent in 5G services
  • 24 percent in supply chain
  • 21 percent digital workers
  • 19 percent in networking or network slicing
  • 18 percent environmental and sustainability performance
  • 18 percent in smart meters monitoring and control
  • 18 percent in asset utilization
  • 17 percent in transport optimization
  • 15 percent in ESG reporting
  • 15 percent in physical structure monitoring
  • 14 percent in wearables for training and site maintenance
  • 11 percent in autonomous vehicles and drones
  • 10 percent in weather and climate risks

How Companies Are Using NLP Solutions?

  • 38 percent in customer care
  • 36 percent in security
  • 32 percent in business development
  • 30 percent in sales
  • 29 percent in marketing
  • 28 percent in human resources
  • 26 percent in finance
  • 25 percent in supply chain
  • 23 percent in market research
  • 20 percent in corporate governance
  • 18 percent in legal

How Do Businesses Use Artificial Intelligence to Improve Customer Care?

How Do Businesses Use Artificial Intelligence to Improve Customer Care?

Businesses are employing artificial intelligence to better how they serve and assist their clients.

  • 36%: Increase customer service agent productivity
  • 35%: Offer tailored experiences
  • 34%: Improve how consumers and staff get information
  • 31%: Feedback analysis
  • 28%: Reduce call wait times
  • 26%: Personalized advertising
  • 25%: Text classification
  • 25%: Identify revenue streams
  • 24%: Manage the rising call center volume
  • 16%: Sentiment analysis

Barriers Companies Face When Adopting AI

What are the barriers to AI adoption for businesses?

The one is a lack of skills and training.

  • 63%: Lack of skills and training for developing and managing artificial intelligence
  • 60% of AI tools do not operate in data contexts
  • 59%: Absence of an AI strategy
  • 57% of AI outputs are not explainable
  • 57%: A lack of business norms for creating trustworthy and ethical AI
  • 57%: AI suppliers that do not provide features
  • 56%: Absence of guidelines from governments or industry
  • 56%: Developing models using data with inherent social or economic bias

What Industries Will Be Unaffected by AI?

Jobs that involve repetitive activities are vulnerable to an AI takeover. In contrast, those that are unexpected and involve non-routine processes are secure. This includes:

  • Work that needs innovation or creative thinking
  • Human-centered employment requires a thorough grasp of customers
  • A skilled profession requiring physical dexterity, movement, and flexibility

Here are some sectors that provide career stability in the domain of artificial intelligence:

  • Nursing
  • Physical therapy
  • Education
  • Agriculture
  • Psychology
  • Human resources management
  • Social work
  • Psychology
  • Software engineering
  • Sports
  • Law
  • Equipment repair and installation
  • Architecture
  • Cleaning
  • Truck and bus maintenance
  • Construction and extraction
  • Food and beverage preparation
  • Farming, fishing, and forestry
  • Heavy machine operation
  • Community service
  • Entertainment and arts
  • Sales

Impact of AI on Business

Impact of AI on Business

Business owners feel that using artificial intelligence may benefit their organization.

  • 81% of workers believe AI improves their effectiveness at work.
  • 68% of workers want their company to use AI to help them perform effectively.
  • 64% of businesses think AI will enhance customer interactions.
  • 60% of company owners believe AI will promote sales growth.
  • 59% of firms think AI will help them save money.
  • 54% of companies utilizing AI are seeing cost savings and efficiency.
  • 53% of company owners anticipate AI to reduce response times.
  • 51% of workers feel that AI in the workplace improves their work-life balance.
  • 48% of businesses believe AI will help eliminate mistakes.
  • 44% of company owners see AI as a valuable tool for enhancing decision-making.
  • 42% of businesses think AI may help optimize employment operations.

What is the influence of AI on performance?

As it turns out, AI is optimal for productivity, which may lead to optimal performance and income.

  • AI has the potential to increase employee productivity by around 40% by 2035.
  • Manufacturers that use AI outperform their counterparts who still use manual techniques by 12%.
  • During the volatile post-COVID environment, brands who used AI saw an 85% rise in sales income.

Industries Will Expand with AI

AI has the potential to increase the industrial sector’s gross value by $3.78 trillion by 2035.

What are some businesses that stand to benefit from AI?

  • $2.23 trillion in wholesale and retail sales
  • Professional services by $1.85 trillion
  • Financial services by $1.15 trillion
  • Information and communication by $951 billion
  • Public services by $939 billion
  • Transportation and storage by $744 billion
  • Construction by $520 billion
  • Food and accommodation services by $489 billion
  • Healthcare by $461 billion
  • Utilities by $304 billion
  • Social services by $216 billion
  • Agriculture, forestry, and fishing by $215 billion
  • Education by $109 billion
  • Arts, entertainment, and recreation by $87 billion

Industries at Risk of AI Job Automation

By 2030, AI might have an influence on 30% of current UK occupations. Let’s look down the industries that are at danger of job automation.

  • Water, sewage, and waste management by 62.6%
  • Transportation and storage by 56.4%
  • Manufacturing by 46.4%
  • Wholesale and retail trade by 44%
  • Administrative and support services by 37.4%
  • Financial and insurance by 32.2%
  • Public administration and defense by 32.1%
  • Electricity and gas supply by 31.8%
  • Real estate by 28.2%
  • Information and communication by 27.3%
  • Professional, scientific, and technical by 25.6%
  • Food and accommodation services by 25.5%
  • Construction by 23.7%
  • Mining and quarrying by 23.1%
  • Arts and entertainment by 22.3%
  • Agriculture, forestry, and fishing by 18.7%
  • Human health and social work by 17%
  • Education by 8.5%
  • Domestic personnel and self-subsistence by 8.1%

Job Replacement

According to a Forrester forecast, robots would replace 7% of occupations in the United States by 2025.

  • While 6% of employment will be replaced, 9% will be created.
  • The significant disturbance will occur in the office and administrative support.
  • Data scientists, robot monitoring experts, automation professionals, and content curators will be among the created jobs.
  • 93% of automation technologists are unprepared to face the difficulties of working with smart machines.

AI Challenges in Business

AI Challenges in Business

While there are potential advantages to using AI in business, executives are concerned about certain aspects.

  • 76% of CEOs are concerned about the lack of transparency and possibility for bias when using AI.
  • 67% of senior executives are worried about AI’s ability to disrupt society.
  • 43% of company owners were concerned about growing dependent on AI.
  • 35% are concerned about the abilities required to utilize AI.
  • 33% are concerned that the introduction of AI may result in the loss of human jobs.
  • 31% of respondents expressed worry about data security and privacy risks in the era of AI.
  • 30% are worried about AI-generated disinformation.
  • 24% are concerned about how AI may damage their brand’s exposure, while 65% prefer to utilize ChatGPT over search engines.
  • 24% are concerned that AI may have a detrimental influence on consumer interactions.


The question How many businesses use artificial intelligence? will become meaningless, since 100% adoption is approaching. These data demonstrate that artificial intelligence is the future of business. Artificial intelligence is transforming the way organizations work, and its influence will become deep and far-reaching.

AI has the ability to transform elements of corporate operations, ranging from increased productivity and efficiency to driving innovation and consumer experiences.

What is the major takeaway?

Companies who adopt AI technology will gain a competitive advantage, while those that do not adapt may struggle to stay up.

Are you prepared to adapt?

If you are new to artificial intelligence optimization, visit AI Tool Talks to assist your team adapt.

FAQs: How Many Businesses Use Artificial Intelligence?

How many businesses are currently using artificial intelligence?

Various reports indicate that a number of companies across different industries have incorporated AI technologies into their operations. The global AI market is witnessing a rise in adoption as businesses recognize the benefits of utilizing artificial intelligence.

What is the global AI market size and impact of AI on businesses?

The global AI market is substantial and is expected to grow in the coming years. The impact of AI on businesses includes improved efficiency, enhanced decision-making, and the ability to gain valuable insights from data.

How do companies use AI in their operations?

Businesses utilize artificial intelligence for various purposes such as data analysis, customer service automation, predictive maintenance, and personalized marketing. The applications of AI in business are diverse and continue to expand.

What are some AI statistics regarding the adoption and use of AI by companies?

AI adoption rates are on the rise, with companies integrating AI systems into their operations. The growth of AI in the business sector highlights the potential of this technology in driving innovation and competitiveness.

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